Charge 5 voice notify of distance issue

[Quinn1]

I have the charge five. I am using iPhone 13. When I run I use the Fitbit app which shows my distance and also marks my route. When I would reach a mile it would tell me over my beats ear buds what my time and distance were. But for some reason, it stopped doing that and I can not figure out what changed. Any ideas?

[ManuFitbit]

Hi @Quinn1. Welcome to the Fitbit community forums. 

Thanks for the details provided about your Charge 5.

I suggest you perform the following steps:

Log out from the Fitbit app.

Force quit the Fitbit app and reboot your phone.

Open the Fitbit app and log back into your account.

Check again if it shows your distance and also marks my route now.

[Quinn1]

It always does mark my route and shows my distance. But what is missing is
the fact that it no longer verbally tells me when I reach a mile to miles 3
miles, etc. It used to break in over my headphones and tell me this when I
reached a mile, but now it no longer does. I have to look at the actual app
to see when I’ve gone over a mile.--
George Stone

[ManuFitbit]

Thanks for getting back @Quinn1. 

Thanks for letting me know that the app is working fine, and the details about the inconvenience. 

Please, follow these steps:

• Go to your Fitbit app
• Select the exercise title
• Tap on the upper right corner
• Tap on the timer icon

You'll get 2 tabs, one for tracking and one for previous.

Tap on the tracking option. You'll see an option for voice cues, turn it on.  

[Quinn1]

In my App ( Fitbit) I had to go into "Exercise"

Then the "settings" icon at the top right

scrolled down to where it says "Play during Exercise"

toggled that to "ON"

Scrolled down to "Cues" and selected how I wanted the voice cues to come over.

Not sure why slightly different. But thank you for the help.

[ManuFitbit]

@Quinn1 Thanks for getting back in the Community.

I'm glad to know about the steps that you did in order to get the feature one more time. It's going to be helpful to other users.

If you have other questions, let me know please.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a nice day.