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Charge 5 warranty inquire

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‎10-25-2023 06:40 - last edited on ‎10-25-2023 08:47 by Fitbit Moderator

‎10-25-2023 06:40 - last edited on ‎10-25-2023 08:47 by Fitbit Moderator

Hi 

Just double checking the warranty on the Charge 5.
In contact with a FitBit moderator and he is insisting the warranty is expired and can only offer me a 50% discount on buying a new Fitbit (But not the new Charge 6 or any Google Watches)

Is the warranty 1 year or 2 Years?
The Charge 5 was bought 22/4/22. Sydney Australia. 
I have had a battery issue since July and it will turn on. However the battery fails and need to be charged every 3-4 hours. 

Anyone else had any luck?

 

Moderator Edit: Clarified Subject 

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3 REPLIES 3

‎10-25-2023 08:46

‎10-25-2023 08:46

Hi there @CJ91, it is nice to see you around. 

Thank you for bringing this matter to our attention and for taking the time to rectify it.

I'll forward this new information to our support staff so that we can provide you with a suitable solution. Please keep an eye on your inbox as they will be contacting you in the coming days.

Best Answer

‎10-25-2023 12:05

In response to EstuardoFitbit

‎10-25-2023 12:05

Hi Estuardo!

Thank you for your swift reply!
The FitBit Correspondent has sorted it out now thanks to you!

I hope I don't have the same battery problems as the original Charge 5 and look forward to getting the fitness journey back for Summer. 
Thank you!

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‎10-25-2023 15:35

In response to EstuardoFitbit

‎10-25-2023 15:35

I would also like to understand how long the warranty is on my Charge 5 which I purchased in July 2022. I reported a problem with a blank screen and unresponsive Charge 5 a few weeks ago and was told it was out of its warranty and I would need to purchase a new one.  I was so disappointed  in this response, having previously praised Fitbit customer service, it seems to have deteriorated and as a result I have lost confidence in the brand.  Please confirm the warranty period - I had understood it to be 2 years but it seems this is not the case. 

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