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Charge 5 watch face has fallen out of the casing

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‎04-05-2022 07:13 - last edited on ‎04-05-2022 18:18 by Fitbit Moderator

‎04-05-2022 07:13 - last edited on ‎04-05-2022 18:18 by Fitbit Moderator

My Fitbit Charge 5 watch face has suddenly fallen out of the casing! It is attached by an electronic lead of some sort but us now just hanging! 

image.jpg

 it is still connected, this occurred for absolutely no reason at all and has not happened with any Fitbit I have had before! What do I do? 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-05-2022 07:16

‎04-05-2022 07:16

Not replying, just me again to state that the tracker is less than 6 months old: have had it since 17th Dec 2021 only! 

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0 Votes

‎04-05-2022 16:51

‎04-05-2022 16:51

That's shocking @SunsetRunner 

 

I would either take it back to the shop you bought it from or, if you bought it from Fitbit, contact their Support.  In fact, you should send the picture to Support anyway.

 

You can contact them by selecting Help at the bottom of the page, then Get Support, then Live Chat (you could attach your picture then).

 

I hope you get a new one quickly!

Best Answer

‎04-05-2022 18:20

In response to Wibby

‎04-05-2022 18:20

Hi there, @SunsetRunner. @Wibby Thanks for stopping by to help our member.

 

@SunsetRunner Thanks for the detailed information and the picture provided. I understand how you're feeling about your Charge 5 and because this shouldn't have happened, I went to review your details and I noticed you already have a case created with our Support team. Your case is in good hands and I'm sure they'll provide you with further assistance to bring you back on track, so please keep an open communication with them.

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