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Charge 5 — where did my steps go?

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Ever since the update it has been one big after another.  Today’s was walking three miles and seeing my steps rack up, only to seem all disappear when I synced with the app.  An hour wasted on the chat with support to be told someone could email me troubleshooting tips tomorrow, even though I explained I tried disconnecting and reconnecting to Bluetooth, logging out of and into app, restarting device and app, etc.

This used to be such a good product.  Now, it’s about to be something that gathers dust while I hunt for an alternative.

Any ideas for a last-ditch solution for folks who also are seeing data disappearing recently?

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