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Charge 5 white screen

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‎10-19-2023 14:22 - last edited on ‎10-20-2023 04:37 by Fitbit Moderator

‎10-19-2023 14:22 - last edited on ‎10-20-2023 04:37 by Fitbit Moderator

I've only had my charge 5 for 6 months. This morning, the screen was white. Tried charging it, nothing. Tried resetting it, nothing. Tried changing the face, nothing. Is there anything else I can try?

Moderator Edit: Clarified subject

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‎10-25-2023 08:34

‎10-25-2023 08:34

Hi there @MM7568, welcome to the community. 

Thanks for letting us know about this issue with your Charge 5 screen and for the steeps you have taken. Since none of this appears to be working, I'll open a case on your behalf with our support team. They will contact you within the next few days to continue helping you. Please keep an eye on your inbox.  

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