03-05-2022 19:05
03-05-2022 19:05
My charge 5 will not Sync. I am tech savvy and I have tried everything, online with Fitbit help US, Youtube'd it, Googled it. I followed all the instructions and advice several times. Tried 2 Android phones, two Windows 10 PCs and one brand new Macbook Pro. Any suggestions?
03-05-2022 20:16 - edited 03-05-2022 20:41
03-05-2022 20:16 - edited 03-05-2022 20:41
Hello @Fitbait
If you've tried everything, there's a big chance we might not be able to help either.
The only things I know of that have helped other people are updating the Fitbit App itself, it's on 3.55 at the moment I think, and temporarily disabling any ad blockers you might have on while you try to sync (you can turn them on again afterwards).
One other possibility is clock face. Did you change it recently? There's talk of certain clock faces causing problems but I've never seen anyone actually say which ones cause problems. Trying to change it (if you're ever able to sync again, might be a good idea).
I'm sorry that you're having problems and was quite reluctant to make any suggestions because you've probably tried them already, but maybe this will prompt someone else to swoop in with the solution.
If nothing at all works, it might be worth contacting Support one more time to ask for a new Charge 5.
Good luck!
03-06-2022 06:09
03-06-2022 06:09
I am having the same issues since 130pm yesterday, so frustrating!!
03-06-2022 06:10
03-06-2022 06:10
Hey @Fitbait
You probably already tried this, I did have a similar issue a few weeks back. What solved it for me was forcing a restart while it was on the charger. https://help.fitbit.com/manuals/charge_5/Content/manuals/html/Update,%20Restart,%20and%20Erase.htm#:....
Hope you get this worked out 😕
03-06-2022 08:09
03-06-2022 08:09
I began having trouble two days ago syncing. I also restarted after reading this reply and I synced successfully after restarting! Yeah!
Thank you!
03-06-2022 08:40
03-06-2022 08:40
05-14-2022 08:59
05-14-2022 08:59
I have had it with Fitbit. I never had trouble with my plain Alta but this Charge 5 has been totally unsatisfactory. As soon as I can afford it, I'm going to another company's product. Should absolutely not have to mess with syncing fixes at least once a day!