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Charge 5 will not charge to set up, dead right out of the box.

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‎05-14-2022 19:09 - last edited on ‎05-17-2022 06:30 by Moderator Alum

‎05-14-2022 19:09 - last edited on ‎05-17-2022 06:30 by Moderator Alum

New Charge 5 out of the box dead, will not charge, no way to set up.  

 

 


Moderator edit: subject updated for clarity

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‎05-17-2022 06:30

‎05-17-2022 06:30

Hi, welcome back to the Community forums, @Mike34_50. 

 

I appreciate the information that you've shared about this issue with your new Charge 5. 

 

If this is related to the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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