help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 will not connect to gps in ‘phone’ mode

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2023 15:11 - last edited on ‎03-17-2025 20:48 by Fitbit Moderator

‎06-08-2023 15:11 - last edited on ‎03-17-2025 20:48 by Fitbit Moderator

When using the ‘phone’ mode in the gps settings I am never able to connect to gps. I have my phone in my pocket when running so it’s in close proximity. I regularly sync with the app and have checked that location devices are set correctly. 
what am I missing??

Best Answer
0 Votes
1 REPLY 1

‎06-09-2023 03:40 - last edited on ‎06-09-2023 04:39 by Fitbit Moderator

‎06-09-2023 03:40 - last edited on ‎06-09-2023 04:39 by Fitbit Moderator

Welcome to the Fitbit community, @BB-1999!

Sad to hear that you're having issues with GPS usage on your Charge 5. Please make sure that Allow Location Access is set to Always or All the time for the Fitbit app on your phone if you're using Dynamic or Phone GPS with your Charge 5.

You might also have a closer look here to check what may impede GPS reception in your case:

How do I use GPS on my Fitbit device? 

 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer