Charge 5 will not continually monitor my heart rate

[ZLS]

Got my first Charge 5 a few weeks ago. It would turn heart rate tracking off 3-4 times a day. I would have to do a hard turn off and back on in order to get it going again. After spending a lot of time and days on the phone with customer support I was sent a replacement. 

The problem is, the new one doesn't continually monitor my heart rate either. I've had to turn it off and start over a couple times. I don't always have to turn it back off and on again, but I do have to mess with it to wake it back up several tes a day which messes with my stats.

My charge 2 worked perfectly without all this stress, but the charge 3 and the charge 5 have been nothing but a huge disappointment and a lot of extra stress. I wish fitbit wouldn't put a new product on the market until they have worked out the kinks. What a waste of my time and money!!

Moderator edit: format

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @ZLS. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps. 

There are a few general recommendations listed in this thread to improve accuracy of heart rate information. However, since you already went through these steps with your previous device and if you already tried these suggestion with your replacement unit as well, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around. 

[ZLS]

Thank you, but I've already spent the better part of two hours with customer support personnel. I've done everything I've been told to do plus some.All I can say is when I bought my Charge 2, I set it up and wore it. It did everything I was told it would do. I'd charge it up and it would be good to go l didn't have to jump through hoops to get it ro work. It was getting old and my daughter bought me a charge 3. After a couple of months or so the face went black so I went back to my charge 2. I still have the 3 and it looks brand new It just doesn't work. I've glued my charge 2 back together a couple of times but it still works, however it's old and worn so I bought a charge 5.At this point I was told that I couldn't get my money back because fitbit only offers refunds for 4 days after purchase. I wore my charge 5 for 2 weeks, trouble shooting the issues and hoping I would get it worked out without involving customer service.  After working with them for approximately a week and a half and two hours on the phone they sent me another one. This one's a little better, but not much. It stops reading my heart rate and won't start again until it's been turned off and back on. I shouldn't have to babysit my watch. Quite simply I believe this is a defective product and I should have been eligible for a refund. I loved my first fitbits, but with all the new fitness trackers out today I will not spend another few hours helping fitbit figure what is wrong with there product nor will I be purchasing another one.Sent from my Verizon, Samsung Galaxy smartphone