Charge 5 will not pair with my new phone

[Loriinohio]

Got a phone for my birthday. C5 will not pair. I've done everything these posts suggest. Sometimes I get an error that the reason it can't connect is because it needs a passkey. I've never had problems with my fitbit and it's really aggravating this morning because I've spent more than an hour trying to get it working and don't have time to exercise now. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Loriinohio. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, I'd suggest making sure that your Charge 5 is no longer connected to your old mobile device as this might be preventing your Fitbit device to receive notifications from your new phone. 

With that being said, please follow the steps below in the order listed:

• Unpair your Charge 5 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5 again.

[Janadew]

Different week same problem...I can't reset and delete all data every time in order to sync to my phone. What the heck is the problem with fitbit...

[MarreFitbit · Accepted solution]

Hello there, @Loriinohio. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Fitbit device. I understand how you must be feeling. 

In addition to the steps you've done, please try the following in the order listed (even if some steps are repetitive):

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.