help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 will not update firmware and now has a black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-26-2022 12:00

‎12-26-2022 12:00

I got a new Fitbit charge 5 for Christmas after having my charge 4 for two years. First I had problems getting it to pair with my phone. Eventually got it paired. Then it wouldn’t update the firmware, kept loosing the device.

This morning the screen wasn’t working so had to reset it. Tried to update the firmware again and failed. 

So, to start from scratch, I removed the device, reset my phone etc, now I can’t even get it to pair with my phone. When I reset it comes up with the Fitbit log of then nothing. Sometimes the app asks for the 4 digit code but there’s nothing displaying on the Fitbit screen.

Best Answer
0 Votes
1 REPLY 1

‎12-27-2022 11:23

‎12-27-2022 11:23

@LalaLaurenS Sad to hear that your Charge 5 isn't working as expected. Did you give it a full charge before setting it up? I'd also suggest uninstalling the Fitbit app from your phone, restart the phone and re-installing the Fitbit from scratch before giving the Charge 5 another try.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes