Charge 5 will sync but shows no heart rate or sleep information

[Snkitten]

My Charge 5 stopped syncing he info and tracking sleep a few days ago. I’ve taken all the support steps to reset it, removed it from my profile and reinstalled, but it did not work. My HR shows while synced but whole days’ worth of data is gray/blank. Same for sleep but I assume those two are tied. 

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @Snkitten.  

Thank you for sharing that you've been experiencing this inconvenience with your heart rate and sleep information. 

Let me know if you're having trouble to sync any other information or if it's happening only with sleep and heart rate. If you're still having trouble with the app not showing you the information, please try the following steps as well:

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see your information. 
• Uninstall and reinstall the app, as this has been useful for other users experiencing something similar. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem.

I'll be around.