help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 will synch everything with my laptop - except the food log!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2022 18:23

‎06-08-2022 18:23

I have tried uninstalling and re-installing the fitbit app, and re-starting my phone. Weird, as the steps and sleep all synch, but I guess food is the only thing you have to physically enter, and suddenly the two devices won't talk to each other!

This is a new problem. Any advice appreciated.

Best Answer
0 Votes
3 REPLIES 3

‎06-09-2022 03:34

‎06-09-2022 03:34

@LynEder   There is a known bug with the food logging.  Fitbit is aware.  I don't have any information on a fix.  Sorry.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎06-09-2022 11:21

In response to LZeeW

‎06-09-2022 11:21

Wow thanks for the information. Does getting a new fitbit fix it?Sent from my Galaxy
Best Answer
0 Votes

‎06-14-2022 16:59

‎06-14-2022 16:59

Update - I phoned the helpline and they have fixed it! So pleased!

Best Answer
0 Votes