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Charge 5 with "red circle and white x" in side. Unresponsive.

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‎08-11-2022 15:09 - last edited on ‎08-13-2022 07:24 by Moderator Alum

‎08-11-2022 15:09 - last edited on ‎08-13-2022 07:24 by Moderator Alum

My replacement Charge 5 from about 2 months ago is now showing a Red Circle with a white X inside.  Nothing I do will get it to go away.  I've tried the Bluetooth suggestions from other FAQs, and also removing it but no luck.  Nothing happens when I tap it or try the "reset" button on the charging cable.

Very annoying... 😞

 

 

 

Moderator edit: format

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‎08-13-2022 07:23 - last edited on ‎06-24-2023 13:26 by Fitbit Moderator

‎08-13-2022 07:23 - last edited on ‎06-24-2023 13:26 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Hollisrm. 

I appreciate the information you've shared about this issue with your Charge 5 and the troubleshooting steps that you already tried. 

I've seen other users who have experienced this problem with the red circle in the middle of the screen and it seems the you've tried all the steps that are usually helpful with this type of issues. In this case, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Davide | Italian and English Community Moderator, Fitbit


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