Charge 5 won't auto-wake, water lock impossible to turn on

[Baelix]

I just picked up a Charge 5 this week. As of yesterday, the tracker's screen isn't turning on by wrist rotation or movement of any kind - it stays black unless I repeatedly tap on the screen (sometimes requiring 5+ taps just to register).

I've changed the screen wake setting from Auto to Manual and back to Auto - I still get the same results. I've also restarted the tracker from it's settings directly, as well as a restart from the charger when it's plugged in - no change in results.

In addition, I literally cannot get water lock to activate. I was able to lock and unlock it the first day I bought it when I was testing it out, but now no amount of force behind my tapping will activate the water lock.

Is anyone else seeing these issues?

[Baelix]

The issue has morphed even further by the tracker resetting my step count to 0 (refusing to track any steps I take), and not tracking my heart rate....

[emili]

Hey there.. if you already tried the reset option, I would connect with customer support for some additional guidance and perhaps a new tracker. here are the various options you can use.. https://myhelp.fitbit.com/s/support?language=en_US

[Baelix · Accepted solution]

Well, it looks like the tracker was defective and had to be replaced by Customer Support. I would recommend anyone else having these issues do the same.

Don't hold your breath though - I've just received my replacement tracker which refuses to sync with my phone. It won't even pair successfully - just immediately fails during setup. Support has now opted to send me another replacement (this will be my 3rd Charge 5 in 10 days).

[annetteri]

Helllo,, I have exactly the dame issue with Charge 5. It appeard 2 days ago. The auto wake up on wrist roll and water lock do not work. I tried all the reset options described in forums. Sleep mode and DND are turned off. I tried turning them on and off, but nothing changed. 

Also, the battery went crazy - it lastst less than half a day! 

My charge 5 was recently updated to tje latest firmware.

Is there anything else I can do? If not, how can I request a replacement? The watch is still under warranty. 

Tx

[lps1dragonfly]

Mine is acting strangely too. I am coming up on my 2 years. Seems like every Fitbit I get dies after 2 years.