Charge 5 won't charge and it's stuck on the Fitbit logo

[badmin381]

My Charge 5 was vibrating continuously when on charge.  Now it vibrates only for a few seconds every half hour or so.  The Fitbit logo shows for a few seconds and then screen goes blank.  I've tried all the reboot options and occasionally I do get the red circle with white X but still it does not start or charge even after performing reboot option of pressing charger button 3 times.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @badmin381. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

In addition to the steps you've tried, please try the following steps while your Charge 5 is connected to the charging cable:

• Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.
  
  

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above doesn't work and you don't feel any vibration while performing a restart, please try the steps provided here Why isn't my Fitbit device's battery charging?

Once you make sure that your Charge 5 is charging, try the steps above one more time.