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Charge 5 won't charge anymore

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‎04-21-2023 04:14 - last edited on ‎04-21-2023 05:21 by Fitbit Moderator

‎04-21-2023 04:14 - last edited on ‎04-21-2023 05:21 by Fitbit Moderator

My fitbit charge 5 has stopped charging. I have tried all the suggestions given, but no luck. When I plug into charger screen pulsate and appears to be charging but nothing happens.

 

 

Moderator Edit: Clarified subject

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‎04-21-2023 05:22 - edited ‎12-06-2023 04:15

‎04-21-2023 05:22 - edited ‎12-06-2023 04:15

Hi there, @HillyE. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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