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Charge 5 won't charge anymore

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‎04-25-2024 09:09 - last edited on ‎04-27-2024 04:27 by Fitbit Moderator

‎04-25-2024 09:09 - last edited on ‎04-27-2024 04:27 by Fitbit Moderator

I had a swim yesterday when battery charge was sound 60% - overnight the device has totally discharged and will not now recharge.  Any thoughts on how to resolve?


Moderator Edit: Clarified subject

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‎04-27-2024 04:29

‎04-27-2024 04:29

Hi there, @Leo_Petch. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped charging. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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