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Charge 5 won't charge anymore

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‎12-21-2024 20:14 - last edited on ‎12-23-2024 05:51 by Fitbit Moderator

‎12-21-2024 20:14 - last edited on ‎12-23-2024 05:51 by Fitbit Moderator

My Charge 5 is unresponsive. 56% charge this morning, now I it doesn’t accept a charge. I was wearing it on my wrist and nothing unusual happened to it.

it is only 18 months old, can anything be done with it or should I chuck it.


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‎12-23-2024 05:53

‎12-23-2024 05:53

Hi there, @Psashman. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not charging anymore. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Charge 5 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


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