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Charge 5 won't charge

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‎02-16-2023 01:43 - last edited on ‎02-16-2023 12:41 by Fitbit Moderator

‎02-16-2023 01:43 - last edited on ‎02-16-2023 12:41 by Fitbit Moderator

I left my charge 5 for a few day without charging it. It won't charge anymore. Whats wrong with my charge 5? What to do?

 

Moderator Edit: Clarified subject

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‎02-16-2023 02:25

‎02-16-2023 02:25

@Shairilalbert Welcome to the Fitbit community!

Sad to hear about your mishap with your Charge 5. I'd suggest trying to restart your device by following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If this doesn't work for you, please check the points mentioned here:

Why isn't my Fitbit device's battery charging? 

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer