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Charge 5 won't charge

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It will not charge at all. I tried cleaning all the contacts...nothing. I tried to reset using the button on the charging cable...nothing. After my last charge, it went completely dead in 2-3 days rather than the normal 7.

I bought it 11 months ago and it has worked fine until now.

Unless someone here has another solution, I would like to know how to return for a replacement quickly since I am not sure if warranty expires after 12 months.


Moderator Edit: Clarified subject

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I have the same problem - Fitbit charge 5 is completely dead and will not restart. I would love any info on possible ways to fix this.

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Hi there, @jclarke805 @lwood504. Welcome to the Fitbit Community Forums. Thanks for taking the time to troubleshoot the issue with your Charge 5 devices before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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