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Charge 5 won't connect to my iPhone 11's Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-29-2024 19:19 - last edited on ‎01-30-2024 05:00 by Fitbit Moderator

‎01-29-2024 19:19 - last edited on ‎01-30-2024 05:00 by Fitbit Moderator

SSIA. Been trying for days.  Googled and tried everything under the sun.  I hadn’t used my Fitbit for about a year.  I downloaded the app yesterday so it has to be up to date. Please help!!

Update: I have an iPhone 11 and Charge 5 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-30-2024 05:08

‎01-30-2024 05:08

Hi there, @mkep22. Welcome to the Fitbit Community Forums. I'm sorry to hear that you're still having difficulties connecting your Charge 5 to your iPhone 11 despite all the steps you've tried so far. I will be glad to help you with this! 

In addition to the steps you've done so far, I'd recommend taking a look at this help article Why can't I set up my Fitbit device?

Please let me know if the issue persists even after trying the above. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-30-2024 18:18

In response to MarreFitbit

‎01-30-2024 18:18

Hello- Still no luck 😥

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‎01-31-2024 15:06

In response to MarreFitbit

‎01-31-2024 15:06

My charge 5 won’t pair to my iPhone. Tried reinstalling app, watch, and phone

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‎02-05-2024 21:19

‎02-05-2024 21:19

I restarted my Charge 5 by pushing the button on the USB plug/cable 3 times at 1 second intervals, then my iPhone SE2 found the Charge 5.

https://help.fitbit.com/manuals/charge_5/Content/manuals/Topics/Update,%20Restart,%20and%20Erase/Res...

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