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Charge 5 won't connect to my iPhone 12 Pro Max

‎03-07-2025 20:22 - last edited yesterday by Fitbit Moderator

‎03-07-2025 20:22 - last edited yesterday by Fitbit Moderator

I am unable to pair my charge 5 with my Apple iPhone 12 Pro Max iOS 18.3.1

It gets to the point where it asks for the four digits,  the charge 5 displays the four digits, which I enter into the Apple iPhone And then it starts to pair but then comes up with the error “oops something went wrong”. 
I have tried everything,  restarting the phone,  restarting the charge 5, turning Bluetooth on and off. The charge 5 Connects to Bluetooth, but will not connect in the Fitbit app. I remove it from Bluetooth and try again and it still will not connect through the Fitbit app. I have deleted the app and reinstalled it several times. 

Moderator Edit: Clarified subject

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