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Charge 5 won't connect to my new Android phone

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‎05-13-2023 05:58 - last edited on ‎05-13-2023 06:43 by Fitbit Moderator

‎05-13-2023 05:58 - last edited on ‎05-13-2023 06:43 by Fitbit Moderator

I went from a Moto Power to newer Moto and now the app is stuck on "connecting".

 

- uninstalled the app on the old phone and the old phone is powered off

- agreed to battery & location permissions

- installed, reinstalled the app on new phone

- turned off vpn

-force stopped restarted app

 

still same symptoms

 

 

Moderator Edit: Clarified subject

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‎05-13-2023 06:45 - edited ‎05-26-2023 04:37

‎05-13-2023 06:45 - edited ‎05-26-2023 04:37

Hi there, @jbruno. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've followed these steps in the order listed:

  • Unpair your Charge 5 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 5 again.

If the issue persists, please see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎05-13-2023 06:45 - edited ‎05-26-2023 04:37

‎05-13-2023 06:45 - edited ‎05-26-2023 04:37

Hi there, @jbruno. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've followed these steps in the order listed:

  • Unpair your Charge 5 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 5 again.

If the issue persists, please see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes