Charge 5 won't connect to my new phone

[Isthisneeded]

My charge 5 won't connect to my Samsung a23. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Isthisneeded. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

As a first approach, I'd suggest making sure that your Charge 5 is no longer connected to your old mobile device as this might be preventing your Fitbit device to properly connect to your new phone. 

With that being said, please follow the steps below in the order listed:

• Unpair your Charge 5 from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5 again.

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Isthisneeded]

Tried all this still won't connect. Can't even find the device 

[MarreFitbit]

@Isthisneeded Thanks for getting back and confirming that you've tried those steps already.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.