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Charge 5 won't connect to my phone after switching to Google

‎06-20-2025 06:12 - last edited on ‎06-20-2025 06:36 by Fitbit Moderator

‎06-20-2025 06:12 - last edited on ‎06-20-2025 06:36 by Fitbit Moderator

ever since i had to switch to a google account, my fitbit stopped working and won’t connect to my phone and i can’t restart it. i’ve had it for a year maybe less. anyone else having this issue? 

Moderator Edit: Clarified subject

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‎06-20-2025 06:40

‎06-20-2025 06:40

Hi there, @nicolecd. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not connecting to your phone after upgrading to Google. I understand your concern, I will do my best to help you with this! 

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


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