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Charge 5 won't connect to my phone's Bluetooth anymore

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‎06-19-2023 04:46 - last edited on ‎06-19-2023 08:12 by Fitbit Moderator

‎06-19-2023 04:46 - last edited on ‎06-19-2023 08:12 by Fitbit Moderator

I have started using fitbit charge 5 since june 7,2023. 

After all data setup and usage of one or two days it stopped syncing to the fitbit app. I tried all types of restart reset options. Even reset my phone settings. I found out it was not even visible on bluetooth. After reset and data erase, its not working at all. Just showing screen saying download fitbit app 😔


Moderator Edit: Clarified subject

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1 REPLY 1

‎06-19-2023 08:14

‎06-19-2023 08:14

Hi there, @Komalkhan. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

  • Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 5 again.
  • If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


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