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Charge 5 won't connect to my phone's Bluetooth

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‎04-24-2023 11:07 - last edited on ‎01-20-2025 12:38 by Fitbit Moderator

‎04-24-2023 11:07 - last edited on ‎01-20-2025 12:38 by Fitbit Moderator

My Charge 5 will not connect to Bluetooth. It is fully charged and I have tried every combination of reloading the app, switching Bluetooth on and off and it will not connect. I have had it for several months and it has been working until today. Help!

 

 

Moderator Edit: Clarified subject

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‎04-25-2023 04:16 - edited ‎11-27-2023 06:19

‎04-25-2023 04:16 - edited ‎11-27-2023 06:19

Hi there, @Mandy5319. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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