Charge 5 won't connect to my phone

[ralphed87]

My charge 5 has suddenly stopped connecting to my Samsung phone. My phone doesn't even pick it up while trying to scan for nearby devices

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ralphed87. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If you haven't done so yet, please try the following steps in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.