Charge 5 won't connect to my phone

[wwmustache]

Charge 5 not connecting with phone 


Moderator Edit: Clarified subject

[RiekoC]

Hello @wwmustache 

Sorry to see you're having issues with your Charge 5 connecting/syncing to your phone.

This article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link)

Hopefully, the recommended steps will get your device to sync with your phone.

[MarreFitbit]

Hi there, @wwmustache. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not syncing anymore. We're here to help you! 

If the steps recommended by @RiekoC don't help, I'd additionally, suggest the following:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.