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Charge 5 won't connect to my phone

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‎10-23-2024 23:48 - last edited on ‎10-24-2024 06:53 by Fitbit Moderator

‎10-23-2024 23:48 - last edited on ‎10-24-2024 06:53 by Fitbit Moderator

How to connect my Fitbit device to my phone 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-24-2024 05:53

‎10-24-2024 05:53

@Frank8590 

Open the Fitbit app on your phone, login, then tap on the battery icon at the top left.
The add device is on that screen.  Follow the prompts to add your device.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎10-24-2024 06:56

In response to gdio53

‎10-24-2024 06:56

Hi there, @Frank8590. Welcome to the Fitbit Community Forums. 

Adding to what @gdio53 has shared with you, I also recommend taking a look at this help article How do I set up my Fitbit device?

On a side note, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

Maria | Community Moderator, Fitbit


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‎10-24-2024 12:35

In response to MarreFitbit

‎10-24-2024 12:35

Hello @Frank8590 

Were you able to sync your Charge 5 to the Fitbit app on your phone before? Is this a new issue that started recently?

Rieko | N California USA MBG PE

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