01-07-2024
07:02
- last edited on
01-07-2024
11:48
by
MarreFitbit
01-07-2024
07:02
- last edited on
01-07-2024
11:48
by
MarreFitbit
Phone won’t disconnect from charge 5.
I’ve selected “ forget this device”, but as you can see from the image, it still connects and no longer shows the option to forget the device.
Does anyone have any ideas how to deal with this? Was gifted an Apple Watch so I’m trying that for a bit.
Moderator Edit: Clarified subject
01-07-2024 11:51
01-07-2024 11:51
Hi there, @ChargeUser1987. Welcome to the Fitbit Community Forums. I'm sorry to hear that you're having inconveniences to remove your Charge 5 from your phone's Bluetooth settings. Thanks for the image attached, I'll do my best to help you with this!
To better assist you, may I know if you've tried removing your Charge 5 from your Fitbit app and also turning off your phone and try again to remove it from the phone's Bluetooth settings?
Looking forward to hearing from you.
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01-08-2024 12:38
01-08-2024 12:38
Thank you,
The issue seems to have resolved itself somehow. it must have just been my phone.
the fix didn’t follow a restart, but I left my house and came back and it didn’t reconnect (Fitbit was at home)
thank you