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Charge 5 won't hold a charge after getting wet

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‎03-04-2024 08:17 - last edited on ‎03-05-2024 03:52 by Fitbit Moderator

‎03-04-2024 08:17 - last edited on ‎03-05-2024 03:52 by Fitbit Moderator

My Fitbit charge 5 got a little wet in the shower now it no longer will hold a charge, It will charge to 100% but be dead within an hour. Anything I can do to fix this?


Moderator Edit: Clarified subject

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‎03-05-2024 03:53

‎03-05-2024 03:53

Hi there, @JimmyMc66. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped holding a charge after getting wet. I understand where your concern is coming from. We're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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