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Charge 5 won't hold a charge anymore

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‎08-15-2023 12:57 - last edited on ‎08-17-2023 03:52 by Fitbit Moderator

‎08-15-2023 12:57 - last edited on ‎08-17-2023 03:52 by Fitbit Moderator

Hey, i have been using fitbits for many years now, and my daughter got me a new Charge 5 for Father's Day.  Loved it until a couple weeks ago the battery wouldn't hold a charge for more than a few hours.  I looked at the community board and tried all the tricks - removing the apps etc.- but finally it went dead on me and it won't charge at all now.  What do I do?  I really liked it, but this seems like a product/battery problem, not user error.  Help?

Moderator Edit: Clarified subject

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‎08-15-2023 18:56

‎08-15-2023 18:56

Contact customer support. If it's under warranty, they'll send you a replacement. If not, they'll offer you a 35% off coupon that will not stack with sale prices, and you'll have to decide whether or not to throw good money after bad.

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‎08-17-2023 03:54

In response to UlrikeDG

‎08-17-2023 03:54

Hi there, @Kjdahl27. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @UlrikeDG Thanks for your input!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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