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Charge 5 won't hold a charge anymore

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‎02-17-2024 10:25 - last edited on ‎02-18-2024 04:14 by Fitbit Moderator

‎02-17-2024 10:25 - last edited on ‎02-18-2024 04:14 by Fitbit Moderator

My fitbit 5 suddenly is draining the battery. It barely holds a charge 1 day. Is this because of the update? I'm upset. It was working fine. 

Moderator Edit: Clarified subject

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1 REPLY 1

‎02-18-2024 04:16

‎02-18-2024 04:16

Hello there, @suzyperkins7. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is no holding a charge anymore. I understand how you must be feeling. I will do my best to help you with this!

As a first approach, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
Maria | Community Moderator, Fitbit


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