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Charge 5 won't hold a charge

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‎05-27-2023 09:59 - last edited on ‎05-27-2023 10:08 by Fitbit Moderator

‎05-27-2023 09:59 - last edited on ‎05-27-2023 10:08 by Fitbit Moderator

My Fitbit Charge 5 will not hold a charge.  I have tried a reset several times.  What do I do?

 

Moderator Edit: Clarified subject

Best Answer
46 REPLIES 46

‎09-28-2023 11:56

In response to MarreFitbit

‎09-28-2023 11:56

Have tried all this restarts etc. 
My Charge 5 was working fine. holding a charge for 5 to 6 days no problem.
Then "overnight' the battery died and now it will only hold a charge for 5 to 6 HOURs.

Best Answer
0 Votes

‎09-28-2023 12:01

In response to MarreFitbit

‎09-28-2023 12:01

T-Mobile offered me a free galaxy watch when I upgraded my phone. The cost of the data line is less than a new fitbit. They lost me as a customer. 

Took too long for CS to respond to my issues and I didn't feel like giving this company anymore money 

Best Answer

‎09-28-2023 12:02

In response to Gmr12345

‎09-28-2023 12:02

Same happened to mine - I got 3 hrs max on a battery out of nowhere. Once I realized FitBit could care less of the issues I jumped ship. 

Best Answer
0 Votes

‎09-28-2023 12:27

In response to AvB10

‎09-28-2023 12:27

I've got a birthday coming up and my family is looking for gift ideas.  Hmmm what do I recommend? 🤔

Best Answer

‎10-22-2023 10:07

In response to MarreFitbit

‎10-22-2023 10:07

My Charge 5 dies as soon as I take it off the Charging cable. Customer service didnt help. Tried everything. 50% off purchase of a new one is an insult. How can we push to get the updated firmware? Mine is not the newest. Would like to at least try that since it is a worthless device now. I was fine too until I migrated my account over to my Gmail account. Can I go back to my old email? This is ridiculously annoying and unacceptable. GOOGLE what have you done??? 😞

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0 Votes

‎10-22-2023 10:34

‎10-22-2023 10:34

Hegalian Dialectic, Problem, Reaction, Solution

Problem created, people react, people who created the problem offer a solution only to repeat the cycle over and over like running in a hamster wheel.

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0 Votes

‎10-22-2023 10:57

In response to MarreFitbit

‎10-22-2023 10:57

I did the same thing;  
My Fitbit Charge 5 charges to 99% I disconnect from charger and fitbit charge 5 is not operational. I put back to charger a few minutes later and shows charge at 1% full charge. Why is this happening and what can be done? This is the second fit bit charge that I owned and seems to last for only 2 years. 

 

Best Answer