Charge 5 won't hold a charge

[MartinB123]

Hi All 

About 48 hours ago my 5 stopped holding charge, It goes from 100% to dead in half an hour or so.  I've restarted  in the settings, done a factory reset and also the '3 button push' reset.

Does anyone have a solution please?

Many thanks in advance.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MartinB123. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 is still draining so quickly. I understand your concern, I will do my best to help you with this!

Regarding the battery short life, in general, it is recommended to follow the recommendations listed in this article to improve or extend battery life.  There are a few features that would make the battery drain faster than usual, even in one day. Some of these features are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 days when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Tracking SpO2 (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

If this doesn't apply to you, another step that has been helpful for other users having battery draining problems is the three pulse restart procedure using the charging cable. Nevertheless, since you mentioned you already tried that, please confirm that you performed the restart as described below:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
4. If the device doesn’t restart, wait 15 seconds to try again.

[Jfeen82]

There is no solution. This has been caused by a firmware update and many other users are experiencing the same issue. Suggestions like @MarreFitbit  made below most likely wont work. If you contact tech support they will troubleshoot with you and if your device is out of warranty they will most likely offer 50% off a new device. If it’s in warranty they will prob send you a new Charge 5. 

My advice would be look for a different brand entirely or holdout and hope there is a firmware update to fix the issue but I wouldn’t hold your breath.

[MartinB123]

Confirmed have done 3 button press restart. Battery still draining.

[MartinB123]

Hi MarreFitbit

Yes, I've clarified but please may I have a sloution?

Thank you in advance

[DanceDance]

You won't get a better solution besides buying a tracker that the brand stands behind. My husband and I have had the most disappointing experience with our Charge 5s every since Google bought Fitbit. 

[Rebbecca]

No, they don't have a solution.

[DanceDance]

I really wish you and the rest of the Fitbit support team here - if you're even real people, which is hard to tell, since you all just parrot the same ineffectual drivel - would stop treating your customers like idiots. Take responsibility for a change and own up to the fact that you broke things. Stop trying to blame the customer.

[RiekoC]

Hello @MartinB123 

When my Charge 5 started having rapid battery drain, I restarted and recharged my device multiple times over several days. As soon as I noticed the battery% had a big drop, I restarted and put my Fitbit on the charger, often doing this multiple times in a day. This process eventually got my Charge 5 "unstuck" and the battery life went back to lasting 6-7 days. Although there's no guarantee that this will work, it might be worth a try.

[DanceDance]

Thanks! Will try that!

[redhotpop22]

Mine is doing the same thing. Just all of the sudden. Have you had any luck on warranty? I have not.

[redhotpop22]

I will try anything at this point, looks like warranty is out of the question. I purchased mine at Kohl's and their return policy is 30-days! And I cannot even get ahold of anyone from Fitbit!! Thank you.

[redhotpop22]

WOW! Mine is less than a year!! Oct. 19,2023...