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Charge 5 won't install ECG app

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‎12-30-2023 21:23 - last edited on ‎12-31-2023 02:31 by Fitbit Moderator

‎12-30-2023 21:23 - last edited on ‎12-31-2023 02:31 by Fitbit Moderator

I live in the United States, own a Charge 5 updated to latest version. When I go to download the ECG app from my phone, after I select all the options and hit install, it does a loading animation for one second and then it goes back to the normall install button and nothing happens. How do I fix this?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-31-2023 02:38

‎12-31-2023 02:38

Hi there, @Vasist. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 is still not letting you to install the ECG app. I'll do my best to help you with this!

If you haven't done so yet, please try restarting your Charge 5 by following these steps and then, proceed to install the ECG app. 

If the above doesn't work, I'd like to share a personal experience I had with a friend and some steps that worked for her. What she did was to log in to the Fitbit app via a VPN (Surfshark, in her case, there are others) and 'locating' herself in the US. When she did this, the app installed perfectly.

Hope the steps provided help you. 

Maria | Community Moderator, Fitbit


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‎01-15-2024 15:24

In response to MarreFitbit

‎01-15-2024 15:24

Hi, I tried restarting and then used the VPN trick, but neither worked and it still won't install. Are there any other ways to install it? 

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