Charge 5 won't pair with my iPad

[Suzyuk]

I have a new Charge 5, upgraded from Charge 3. I cannot pair it with iPad, so not able to sync with app, receive notifications etc. Bluetooth is on ( I have toggled on & off), have forced reset on tracker, Do not disturb and Sleep Mode are off. I’ve spent hours trying to solve with manual etc.,please can you help? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Suzyuk. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

While reading your posts above, I was wondering if you did remove your old Charge 3 from your Fitbit account and iPad's Bluetooth settings?

It seems that your Charge 3 cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old Fitbit device and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your new Charge 5 and old Charge 3 from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Charge 5 again.
• If there is no connection, restart your Charge 5.