Charge 5 won't pair with my phone anymore

[Nicole6265]

My charge 5 was showing the wrong time and date so I reset it and it still didn't work. I then deleted it from my device profile on the app and now the app will not work properly. It will not add the device back and just says thatbit cannot sync even though the screen pops up and says it's been found. I have done every it as instructed me to do and nothing works. Now my charge 5 is useless at the moment because it doesn't have the right date or time. Anyone else having this problem. I think it's an app issue but idk. I'm running on android 13 with a galaxy s20 fe 5g.

Moderator Edit: Clarified subject

[DramaQueenDiva]

You're right, it is an app issue.  There's a few things you can do:

1.) Clear the app cache

2.) Delete the app and then reinstall it

3.) Set the device up again during an off-time

4.) Reboot your phone

5.) Turn off or move ANY BTs in the area

[MarreFitbit]

Hi there, @Nicole6265. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

Are you still having issues adding your Charge 5 with your phone? If so, please try the steps recommended by @DramaQueenDiva. If the issue persists, I suggest trying the steps below:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app (make sure it's no longer showing up).
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Nicole6265]

Thanks, everyone. I got it back working. I restarted my phone and fitbit at the same time as well as deleted the app and reinstalled it and it now works fine.

[MarreFitbit]

@Nicole6265 Awesome! I'm glad to hear you managed to solve the issue. Thanks for sharing the steps that worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!