Charge 5 won't pair with my phone anymore

[Edwery]

This seems to have happened a lot to others in the past.

I updated my Samsung software - Android version 14 OneUI 6.1 version A136BXXS9DX14 on Thursday 17th Oct.

My fitbit stopped syncing the same day.

I reset the bluetooth, restarted the fitbit (charge 5). I re-installed fitbit app, I have even restarted the phone. I have tried everything others have tried, including deleting the charge 5. Now my bluetooth sees the fitbit, but when I add it to the apl it justs says 'an error occurred' and allows be to 'try again'. If I try again, it searches forever, and doesnt find the watch.

Very sad to lose my fitbit - are there any other solutions than chucking it in the bin?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Edwery. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Luxe is still not working properly. I understand your concern, I will do my best to help you! 

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

[Edwery]

Thanks, the helpdesk have said they will get back to me, but so far nothing.

As an afterthought, there are three or four steps suggested online to solve this - none worked for me. The last resort was 'factory reset'. DO NOT DO THIS.

If you do, then you end up with a watch which cannot sync, and cannot even show you the time/date.

[Edwery]

This problem brings up an interesting question. The fitbit is within its guarantee period (by a few weeks). It has ceased to work at all with my Samsung phone, and I have no other phone. As I bought the fitbit specifically because it was compatible with my phone, and it clearly no longer is - does that make this claimable under guarantee?

[RiekoC]

Hello @Edwery 

That's a good question to ask Support. I know I'd be interested in their response.

[RiekoC]

Hello @Edwery 

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the syncing issue fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.