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Charge 5 won't pair with my phone anymore

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‎10-28-2024 18:18 - last edited on ‎10-29-2024 04:41 by Fitbit Moderator

‎10-28-2024 18:18 - last edited on ‎10-29-2024 04:41 by Fitbit Moderator

  • Charge 5 won't  pair with phone anymore. Says download app but already have it installed 

 

Moderator Edit: Clarified subject

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‎10-29-2024 04:43

‎10-29-2024 04:43

Hi there, @Densondt. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not pairing anymore. We're here to help you! 

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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