Charge 5 won't respond after showering with it

[Court-ney]

I showered with my charge 5 on yesterday and now the screen won’t wake up. I left it on the charger all day and the green light on the back turned back on. I’ve tried resetting it through the charging cord but it just buzzes once and then doesn’t respond. I already tried to press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears but the screen stayed dark. Also tried disconnecting the watch but now I can’t reconnect it because I can’t see the pin on the screen. Someone from the help page told me it synced in the last 20 mins and the battery is at 100%.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Court-ney. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped working after getting wet. Thank you so much for taking the time to troubleshoot this issue before reaching out. 

I've seen you contacted our Support Team after posting here but you were experiencing some connection issues. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!