Charge 5 won't respond to anything

[Charge5fan]

My charge5 went blank, won't charge and won't reboot.  Any ideas.

Moderator Edit: Clarified subject

[Talahthas]

@Charge5fan Welcome to the Fitbit community.

Sad to hear that your Charge 5 isn't working properly. I'd suggest restarting it by following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

If this doesn't work for you, please contact Fitbit support for further assistance:

Fitbit Support Contact 

[MarreFitbit · Accepted solution]

Hi there, @Charge5fan. Welcome to the Community Forums. Thanks for the details provided in your post. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If your Charge 5 is not vibrating when you try performing the restart, it may seem that your Charge 5 ran out of battery and also that it's not charging properly. With that being said, I suggest trying the steps provided in this help article Why isn't my Fitbit device's battery charging? 

If the above doesn't work, please follow @Talahthas's advice and chat with us online or give us a call. Click here to get connected.

See you around.