Charge 5 won't respond to anything

[V_for_verena]

Hey, my Fitbit Charge 5 seemingly shut off earlier today. I did a 3x charger button presses reset as advised and the first time it restarted like it should (although it showered the wrong time) only to crash immediately again when I opened the Fitbit app. Since then it will occasionally show the Fitbit logo or just be unresponsive with a black screen. The red sensor lights are off throughout. Battery was probably around 20% at the time of the first crash.

I'm going on a hiking holiday next week and the timing of this couldn't be worse, so help would be appreciated.

Update: (Sorry, that was supposed to read 'shut off earlier today's but I was foiled by autocorrect.)

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @V_for_verena. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how important it is to you to get your Charge 5 working again.

Since your Charge 5 is basically stuck on the Fitbit logo, I'd suggest following these steps in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[FitGuz]

the Charge 5 is totally UNRESPONSIVE, so even if I did all the steps that you list I have no way to restart it: I put it n charge, click 3 times the button on the cord within the 8 seconds, wait but..... nothing happens 😞 

any other way to force a reset?

[Gr4ndp4]

Hi, @FitGuz, welcome, with respect to restarting your "Charge 5" you may find this video useful to review your attempts. Check the USB socket is live by using it to charge/power another device.

Allowing you have followed @MarreFitbit advice and have still been unable to restart your "Charge 5" I suggest you talk to "Customer Support" using the chat facility or phone for prompt attention. Before making your call it's a good move to review the steps you've taken and the results. Note when & where you bought your "Charge 5" as you may be able to benefit from Fitbit's warranty depending on when & where you bought your device.

I hope this helps.

Cheers