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Charge 5 won't respond to anything

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‎08-23-2023 17:47 - last edited on ‎08-24-2023 04:44 by Fitbit Moderator

‎08-23-2023 17:47 - last edited on ‎08-24-2023 04:44 by Fitbit Moderator

Charge 5 dying, Rebooted 5x and now flashing stats, bright screen, then dies. Replacement?


Moderator Edit: Clarified subject

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‎08-24-2023 03:46

‎08-24-2023 03:46

Welcome to the Fitbit community, @Heidelala!

Sad to hear that your Charge 5 isn't working as expected. Thanks for having tried to get things fixed by yourself.
Considering the fact that restarting your device several times didn't have any positive impact, I'd suggest contacting Fitbit support for further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-24-2023 04:46

In response to Talahthas

‎08-24-2023 04:46

Hi there, @Heidelala. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Talahthas Thanks for your help and advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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