help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't respond to anything

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2023 01:22 - last edited on ‎09-30-2023 08:37 by Fitbit Moderator

‎09-30-2023 01:22 - last edited on ‎09-30-2023 08:37 by Fitbit Moderator

charge 5 blacked out ! Tried resetting numerous times , haptic feedback is on but screen still blank only option  now is to drain it completely and then try .....7 bloody days wait !

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎09-30-2023 08:39

‎09-30-2023 08:39

Hi there, @Akk1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5 and your time in trying to troubleshoot it before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎09-30-2023 09:26

In response to MarreFitbit

‎09-30-2023 09:26

I'll have to wait till the battery runs out which is an unknown as I can't see the actual charge with my blank screen I'll try later on with a different USB plug which the customer support suggested failing which I feel like taking a long run up and chucking the fitbit charge 5!

 

Best Answer