help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't respond to anything

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2023 01:22 - last edited on ‎10-01-2023 08:09 by Fitbit Moderator

‎10-01-2023 01:22 - last edited on ‎10-01-2023 08:09 by Fitbit Moderator

Charge 5 still blank tried changing USB adaptor as told by customer support ..no use .now that its disconnected I cant even pair it with the app as the pairing number doesn't come up on the blank screen .duh! Am gonna find the highest cliff in Ireland and chuck my charge 5 off it ! 

Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎10-01-2023 08:11

‎10-01-2023 08:11

Hi there, @Akk1. Thanks for stopping by in the Fitbit Community Forums and already trying to troubleshoot the issue with your Charge 5 before reaching out. 

I've seen our Support Team continued assisting you after you posted here and they've already sorted out the inconvenience. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎10-01-2023 09:03

‎10-01-2023 09:03

This is my second Fitbit in just over two years.  In my experience they seem to last approx 14months before going wrong.  My most recent  Charge 5 suddenly went from working great and having to charge every 4-5 days, to complete battery discharge in less than two hours.  Have done everything as advised and nothing improved. Installed latest update and now it won’t even turn on and, more worryingly, it now overheats when I put it onto charge.  Am now looking for an alternative that will actually last longer than 18mths!

Best Answer

‎10-01-2023 09:08

‎10-01-2023 09:08

Same here, no response and now I can’t pair it. Someone please help us out???

Best Answer

‎10-01-2023 09:10

In response to aussiechick01

‎10-01-2023 09:10

This is also my experience- 12 to 14 months and it dies. Done with them

Best Answer

‎10-01-2023 09:14

In response to thouse3

‎10-01-2023 09:14

Hey so I got onto customer service chat and I'm sending out my defective one hopefully get a brand new one in exchange.....fingers crossed 

 

Best Answer