help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't respond to anything

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-15-2023 11:50 - last edited on ‎12-16-2023 02:12 by Fitbit Moderator

‎12-15-2023 11:50 - last edited on ‎12-16-2023 02:12 by Fitbit Moderator

Charge 5. dead. charging doesnt wake it. cant force reset.

I want to know when i set it up? if im still covered by warranty etc.Cannot find any info anywhere.

Anyone know where to find that info?

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎12-15-2023 12:59

‎12-15-2023 12:59

Hello @RxxxxxZ and welcome to the Community.  Unfortunately, the device activation date is only on the Charge 5 in the Setting app.  But I think Support can help you with this, especially if you bought it directly from Fitbit.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎12-16-2023 00:36

In response to LZeeW

‎12-16-2023 00:36

Thank you. Had to chat with them. Cant submit the form for replacement now
as no browser will support clicking the button.
Best Answer
0 Votes