help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't respond to anything

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2024 23:34 - last edited on ‎03-23-2024 07:44 by Fitbit Moderator

‎03-22-2024 23:34 - last edited on ‎03-23-2024 07:44 by Fitbit Moderator

I have had my charge 5 for almost 2 years. Yesterday it just died. Battery was about 50% charged. I plugged it in and nothing happened. Should I contact customer service? Any tips to try? Any recommendations on a new watch?.

Moderator Edit: Clarified subject

https://xender.vip/
Best Answer
0 Votes
1 REPLY 1

‎03-23-2024 07:48

‎03-23-2024 07:48

Hi there, @warev. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I will do my best to help you with this! 

As per the description of your post, this seems to be a battery issue. With that being said, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes